Q: Can I order by telephone?
A: If you have a technical problem placing your order online, you may call Customer Service at 1.888.275.0914. Otherwise, don't call us jack!

Q: Is your site secure?
A: Yes, all private credit card information is encrypted across a secure line. You can learn about what encryption we use by clicking on the Verisign logo, located in your Shopping Cart.

Q: What types of payment do you accept?
A: We accept Master Card, VISA, Discover, American Express, ATM / Debit Cards with a VISA or Master Card logo, payment by check or money order via snail mail. No COD.

Q: Can I change my order after I have totaled my sale?
A: Email us quickly!

Q: When will my credit card be charged?
A: Your card is charged when you place an order.

Q: When will I receive my order?
A: Orders are processed Monday through Friday. Before your order ships, please allow 1-2 business days for order processing. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options.

We may need to contact you if there is an issue with your order, so please keep your email information updated! All order communication is done via E-mail, so it is important that your E-mail address is accurate and current.

Q: What happens if a product is cancelled on my order?
A: The bad news is if an item is cancelled from your order, it means the item is sold out. The good news is that you are only billed for merchandise that has shipped! You will receive a credit to your credit card for sold out items. We donot backorder.

Q: Why haven't I received an E-mail regarding my order?
A: There are usually two reasons why you are not receiving E-mail notifications when items ship. You may have an outdated E-mail address on file, or you may have a spam blocker filtering out E-mail from our system. Make sure to keep your user information current by updating your E-mail address. Also, try turning off any spam blockers that may be preventing our messages from getting to you.